Terms of service

Golden Grove – Terms & Conditions

Welcome to Golden Grove — where fresh fruits meet premium gifting. We specialize in high-quality, hand-curated fruit baskets and gourmet arrangements designed to delight and simplify gift-giving and everyday enjoyment.

By accessing our website or placing an order, you agree to the Terms & Conditions outlined below. Please read them carefully.

1. Definitions

Consumer:
An individual purchasing products for personal or gifting use, not for commercial resale.

Distance Contract:
A purchase made through our website without physical interaction.

Durable Medium:
Any method that allows information to be stored unchanged, such as email.

2. Applicability

These Terms apply to all purchases made through the Golden Grove website.

By placing an order, you confirm that you have read and agreed to these Terms.

If any provision is unclear, interpretation will be made in favor of the consumer.

3. Company Information

Company name: MM GBL Supply LLC
Address: 30 N Gould St Ste R
Sheridan, WY 82801

4. Our Offer

At Golden Grove, we are committed to:

  • Providing premium, hand-curated fruit baskets and gourmet arrangements
  • Offering seasonal fruit selections, gift hampers, and specialty products
  • Displaying accurate product descriptions and realistic images
  • Maintaining transparent pricing, including taxes and shipping fees at checkout
  • Keeping product availability updated whenever possible

5. Order Process

  • Orders are confirmed after full payment is received.
  • You will receive a confirmation email after checkout.
  • Payments are securely processed via trusted third-party providers.
  • Golden Grove reserves the right to cancel orders due to fraud suspicion, pricing errors, or stock availability issues.

6. Right of Withdrawal

Eligible items can be returned within 14 days of delivery.

To qualify:

  • Items must be unused
  • Items must be returned in original packaging
  • Items must be in resellable condition

7. Returns & Refunds

  • Return shipping costs are the customer’s responsibility unless the product is defective or incorrect.
  • Items must be returned in original condition.
  • Approved refunds will be issued to the original payment method.

8. Pricing

  • All prices are listed in USD.
  • Golden Grove reserves the right to correct pricing errors at any time.
  • International customers are responsible for customs duties or import taxes where applicable.

9. Product Quality & Warranty

  • All products are quality-checked before shipping.
  • Product colors may slightly vary due to lighting or screen differences.
  • Minor variations may occur due to natural fruit sizes or arrangement design.

Warranty does not cover:

  • Misuse or improper handling
  • Normal ripening or shelf-life variations
  • Damage caused by water, heat, or improper storage

Issues must be reported within 14 days of delivery.

10. Shipping & Delivery

  • Orders are shipped to the address provided at checkout.
  • Delivery may take up to 30 business days depending on destination and logistics conditions.
  • Delays may occur due to customs, carriers, weather, or high order volumes.
  • If delivery fails, Golden Grove may offer a replacement or refund where applicable.

11. Payments

  • Full payment is required at checkout.
  • We accept major credit/debit cards, PayPal, and other secure payment methods.
  • For payment-related issues, please contact our support team promptly.

12. Complaints & Customer Support

  • Please report issues within 7 days of receiving your order.
  • Our support team aims to respond within 14 business days.
  • Valid complaints may be resolved through:
    • Replacement
    • Refund
    • Store credit, where applicable

13. Dispute Resolution

Golden Grove aims to resolve disputes fairly and efficiently. If unresolved, disputes may be referred to an independent mediator where applicable.

14. Force Majeure

Golden Grove is not responsible for delays or failures caused by circumstances beyond our control, including:

  • Natural disasters
  • Shipping carrier disruptions
  • Supply chain interruptions
  • Government restrictions or customs delays

15. Governing Law

These Terms are governed by applicable laws, unless local consumer protection laws provide otherwise.

16. Changes to Terms

Golden Grove reserves the right to update these Terms & Conditions at any time.